As a web designer and developer I've had a few tense encounters that were completely offsetting, and I know that I'm not the only one. Creative professionals many times deal with people who are rude, brash, and down right disrespectful. I think many people forget that we are professionals who have been learning, developing, and improving our craft for years, many of us since we were children. To my creative comrades, don't forget you were hired because you're a professional in your field. To the clients and potential clients, you hired a creative because he/she is a professional in their field, not you.
"Creative professionals many times deal with people who are rude, ignorant, and down right disrespectful."
1. I'm Not Your Employee
What many of our clients don't realize is that by hiring a creative professional, that person does not become their employee. The client and said professional do not have a employer-employee type relationship. As the title says, "I don't work for you". The client is not the boss. The type of relationship that has been birthed under the contract is a type of partnership. To put more simply, "We work together".
2. I Work For Me
.As stated before, "I don't work for you." The reason I don't work for you is because, I am self-employed. Meaning I already have a boss. It's me, and that ultimately benefits you, the client. Because I'm not your employee, I have free range to say the two letter word no one likes, "NO."
Given the partnership that the creative and client have, I and other creatives are able to tell the client when an idea is not a good idea. That allows for the great ideas to flow making easier to get the problem(s) solved efficiently and not hinder the design process with things that the creative knows won't work. So no, the text doesn't need to be any bigger!
3. Professional Proficiency
Many people have what is called "impostor syndrome." At times people who achieved great feats have a problem internalizing their achievements, despite the obvious evidence of their success and competence. But know as a professional, you are the professional for a reason. You have put time, tears, and extensive training to get to the level you're at. That's why the client called you in the first place. You can do something they can't do.
Clients tend to forget that we are the professional in this area. People expect a "professional" person to dress, act, and look a certain way, but a professional is not someone who looks a certain way but is proficient in their skill to a level that is worthy of hire. The client hires a professional. Professionals know how to do what they do.
As freelance designers, developers, and other creatives in the world are subjected to belittling situations and circumstances due to the false perceptions that apply. The client and creative are on a different playing field. Both have equal contractual ability to "fire" each other, and both are in it to win it. Relationship building is a key part to this business to form successful plans that can be implemented to correct the pain points of the client and user.
To the clients, if you've done this, knowingly or unknowingly, please understand that we are not your employee but a sort of partner in this. To the creative, understand that you don't have to succumb to these situations, you do have rights, especially if you put them in the contract. We are professionals and know what we are doing. Even when we can't fully express them always.